Kashmiri Threads (“Kashmiri Threads”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website (the “Website”) or interact with our brand in any way, including through social media, email, or in-person interactions.

Information We Collect

We collect information from you in a variety of ways when you use the Website or interact with our brand, including:

• Information You Provide Directly:
  
  • Contact information: Name, email address, phone number, shipping address, billing address.
  • Account information: Username, password (hashed and stored securely), and other information you provide when creating an account.
  • Order information: Details about your purchases, including items ordered, payment information (payment method type, not full credit card details), and billing address.
  • Communication information: The content of your messages, emails, and other communications with us, including any information you provide about yourself or others.
  • Survey information: When you participate in surveys or contests we offer.
  • Social media information: Any information you choose to share publicly on social media platforms, or information that is collected by social media platforms about your interactions with our brand on those platforms (in accordance with their privacy policies).
• Information Collected Automatically:
  
  • Usage information: How you interact with the Website, such as browsing history, pages visited, search terms used, and time spent on each page.
  • Device information: Your IP address, device type, operating system, browser type, and other technical information about your device.
  • Collection technology information: Information collected through cookies, web beacons, and other similar technologies on the Website.

How We Use Your Information

We use your information for the following purposes:

• To process your orders and deliver your purchases.
• To provide customer service and support.
• To send you marketing communications (only with your consent). You can opt out of receiving marketing communications at any time.
• To personalize your experience on the Website, such as remembering your preferences and recommending products you might be interested in.
• To improve the Website and our services.
• To analyze trends and statistics.
• To prevent fraud and illegal activity.
• To comply with legal requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our business, such as:

• Payment processors
• Shipping companies
• Marketing and advertising providers
• Data analytics providers
• Customer service providers

We will only share your information with these providers to the extent necessary for them to perform their services. We require all third-party service providers to handle your information in accordance with this Privacy Policy and applicable law.

We may also disclose your information if required to do so by law, in response to a legal process, or to protect our rights or the rights of others.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Your Choices

You have the following choices regarding your information:

• Opting Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any marketing email we send you or by contacting us at contact@kashmirithreads.in.
• Accessing and Updating Your Information: You can access and update your personal information by logging into your account on the Website. You can also contact us to request access to or deletion of your information.

Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at contact@kashmirithreads.in. We will delete any personal information we have collected from your child.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Website. We encourage you to review the Privacy Policy regularly to stay informed of any changes.

Your Consent

By using the Website, you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy.

Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Union Territory of Jammu and Kashmir, India. You agree that the courts of Jammu and Kashmir will have exclusive jurisdiction to hear and determine any claims or disputes arising out of, under, or in connection with this Privacy Policy.